Our Promise to our Valued Customers:
At DinkyDroid, we are dedicated to providing you with high-quality products at the best prices, along with the service and convenience you deserve. If you are not completely satisfied with your purchase, we are here to help with an Exchange, Return, or Repair. Please contact our Customer Service team at wecare@dinkydroid.com if you have any concerns about your order.
Returns:
- General Returns: DinkyDroid accepts returns for most products within 7 days of the purchase date. To be eligible for a return, the product must be in its original condition, unused, and in the original packaging. Return shipping costs are the responsibility of the customer.
- Defective Products: If you receive a defective product, please contact our customer support team at wecare@dinkydroid.com within 7 days of purchase to arrange for a return, exchange, or refund. DinkyDroid will cover all costs associated with returning a defective product. Our policy lasts 7 days. If 7 days have gone by since you received the product, unfortunately, we can’t offer you a refund or exchange.
Exclusions:
We cannot issue a refund in the following situations:
- Products sent to the wrong address without prior contact with us.
- Returns made using cash-on-delivery as the return method.
Refund Process:
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
- Processing Time: Please allow up to 7 business days for the refund to be processed after we receive the returned product. The time it takes for the refund to reflect on your account may vary depending on your payment provider.
Return Instructions:
To initiate a return, please follow these steps: a. Contact our customer support team at wecare@dinkydroid.com to request a return. b. Pack the product securely, including all accessories and original packaging. c. Ship the product to the address provided by our customer support team.
Please note that the customer is responsible for return shipping costs unless the return is due to a defective product or an error on our part.
Governing Law:
These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of France.
Contact us at {wecare@dinkydroid.com} for questions related to refunds and returns.